Creating Digital Allies for information search

A Fintech’s solution for managing and understanding large volumes of data

Accesible data to build the future

The FinTech sector has seen exponential growth in recent years, revolutionizing how individuals and businesses manage their finances. From the creation of digital wallets to the implementation of touchless payment systems, FinTech innovations are reshaping the financial industry. Companies of all sizes are adopting solutions to improve efficiency, reduce costs, and offer a better customer experience. However, this rapid growth and constant change bring significant challenges, like the need to quickly adapt to new technologies and regulations, and the ability to manage large volumes of data efficiently.


The challenge: searching for efficiency

As the Fintech grew, so did the complexity and volume of their internal data. The company needed a solution that not only facilitated information search but also provided precise and contextual responses in real-time. That’s when they turned to Dinocloud, trusting their expertise to design a solution that would revolutionize their data management.


Working on business data

The Dinocloud team proposed a solution based on a modern architecture known as RAG (Retrieval Augmented Generation). This innovative natural language processing and artificial intelligence technique combines two essential components:

  • Retrieve: Extracting relevant data from a vast database.
  • Generate: Creating contextual and coherent responses based on the retrieved data.

What’s remarkable about this solution is that it was developed before the advent of simplified alternatives like Amazon Bedrock or GPT-4 from OpenAI. This required DinoCloud to take a comprehensive approach, tackling several key tasks:

Data Cleaning and Storage

Data was stored in a vector database, allowing for semantic relationships between values.

Embeddings with Sagemaker

A process that the customer’s team can manage via Drive files, updating, deleting, or creating new embeddings as needed.

Contextualizing the LM

Feeding the model with relevant data to generate meaningful and coherent responses.

Slack User Interface

Developing an intuitive chatbot that facilitates interaction and information search within the Slack platform.

Learn More about DinoCloud’s Knowledge Management Chatbot

DinoCloud’s custom-made RAG chatbot will let your whole organization find the right information, how and when they need it. Integrated into Slack, or any communication tooling desired, through a custom interface, this solution will boost your team’s productivity and optimize their time on low-value assignments.

Improving Business KPIs with DinoCloud’s Conversational AI Services

The implementation of the Retrieval Augmented Generation (RAG) solution by DinoCloud significantly enhanced the customer’s ability to manage and understand their large volumes of data. One of the most notable improvements was in decision-making speed and accuracy. By leveraging advanced AI and NLP technologies, the customer was able to retrieve and contextualize data rapidly, leading to a 40% reduction in the time taken to make informed business decisions. This efficiency translated directly into faster response times to market changes and customer needs, a crucial factor in the highly competitive FinTech industry.

Additionally, the user-friendly Slack chatbot interface revolutionized internal data interactions, leading to a marked increase in employee productivity. The integration of this tool resulted in a 35% reduction in the time employees spent searching for information, allowing them to focus more on strategic tasks and customer service. This improvement not only boosted operational efficiency but also enhanced customer satisfaction by enabling quicker resolution of customer queries and issues.

Furthermore, the ability to generate and manage data embeddings through Amazon SageMaker empowered the customer’s team with greater control and flexibility over their data assets. This led to a 25% improvement in data accuracy and relevance, which is critical for maintaining the integrity of financial products and services. Overall, the collaboration between the customer and DinoCloud not only met but exceeded expectations, driving significant enhancements in business KPIs and setting a new benchmark for data management in the FinTech sector.

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